Billing Manager

We are NVEX, a Ukrainian multi-product IT company. We are looking for a Billing Manager to join our Wellness team. You will work on a B2C SaaS product in the health & wellness niche with a multi-million audience, scale payment infrastructure, directly influence key business metrics through billing (LTV, approval rate, retention), build and optimise billing processes in a multi-company environment, and enjoy a high level of autonomy — you will be the owner of the billing process.

• Build and optimise payment routing between PSPs / MIDs and test different scenarios (fallback, cascading, smart routing)
• Increase approval rate across all geos and products and scale billing for new volumes
• Find LTV growth points through billing: billing models (trial / low / mid / high ticket), retry logic, dunning, pricing and price localisation
• Analyse cohorts and the impact of billing on retention
• Launch and manage MIDs (Stripe / Adyen and other PSPs), build legal entity structures for different products and geos
• Work with descriptors, MCCs, risk profiles and communicate with providers and banks
• Connect billing for new products and funnels, quickly launch new MIDs for scaling
• Configure payments for different business models (subscription / one-off / hybrid)
• Monitor key metrics (approval rate, chargeback rate, refund rate, VAMP / fraud indicators) and build an alerting system
• Reduce chargebacks without losing revenue
• Run billing projects end-to-end and sync with marketing, product and finance

• 3+ years of experience in a similar role in a subscription business
• Experience with payment systems (Stripe / Adyen / Braintree or others)
• Understanding of subscription business models and LTV
• Experience with MIDs, billing models and anti-fraud
• Experience with billing analytics: metrics, cohorts and impact on LTV and retention
• Ability to make data-driven decisions
• Ability to balance revenue growth and risk management
• High level of ownership and proactivity
• English at Upper-Intermediate level

1. 01HR Interview
2. 02Tech Interview
3. 03Reference Check
4. 04Final Interview
5. 05Job Offer